Everyone has questions. Ask us anything.
If you don’t see a helpful answer in our FAQs below, contact us via the form and we’ll get back to you as soon as possible.
Collapsible content
What is your Shipping Policy?
You can find our shipping policy here. If you have questions or concerns about how this fits your needs, please reach out to customerservice@thesantabook.com.
What Are Your Holiday Shipping Cut-Off Dates?
Holiday shipping cut-off dates vary depending on your location. Please see our Holiday Shipping information page.
Help, I've lost the key to my lock!
Do not fret. A replacement set is available for purchase here.
I'm a content creator, or a media rep. Can we collaborate?
Thanks for your interest! Please write to us at info@thesantabook.com for collaboration or media opportunities.
Do you offer wholesale purchases?
Yes! We love our bookstore and boutique clients! Please write to us at customerservice@thesantabook.com and we'll direct you to our business purchasers site.
Do you accept returns?
If something is wrong with your book when you receive it, you can start a return by clicking here. Unfortunately we can't accept returns on pre-ordered items.
For more information, please see our refund policy.
Still Have Questions?
How to Reach Us:
General inquiries: info@thesantabook.com
Customer service: customerservice@thesantabook.com
Mailing Address:
The Santa Collective, LLC
PO Box 341452
Lakeway, TX 78734