Everyone has questions. Ask us anything.

If you don’t see a helpful answer in our FAQs below, contact us via the form and we’ll get back to you as soon as possible.

What is your Shipping Policy?

You can find our shipping policy here. If you have questions or concerns about how this fits your needs, please reach out to customerservice@thesantabook.com

Got my book, but something's wrong–can I return it?

Sorry to hear that! You can start a return by clicking here. Unfortunately we can't accept returns on Pre-Ordered items.

Does this book spoil the "Santa tradition"?

This transition can be challenging for parents and children alike. How the truth is revealed can be the difference between fraying the bonds of trust between parents and children, or strengthening them. The Santa Book delivers the truth to children in a respectful, honest way that allows them to find magic on "the other side." The experience instills pride, confidence, and connection.

I lost the key to my lock–HELP!

Do not fret. A replacement set is available for purchase here.

I'm a content creator or media rep looking to collaborate.

Thanks for your interest! Please write to us at info@thesantabook.com for collaboration or media opportunities.

My family could benefit from this book, but can't afford it. Can you help?

Every child deserves The Santa Book. We are currently working on a Pay-It-Forward program to provide books for families in need. Unfortunately, it won't be available for the 2023 season, so if you're in a pinch, please reach out to us at customerservice@thesantabook.com, and we'll see how we can help.

Do you offer wholesale purchases?

Yes! We love our bookstore and boutique clients! Please write to us at customerservice@thesantabook.com and we'll direct you to our business purchasers site.